Perdana99 Privacy Policy – Data Protection You Are Our Priority

1 Personal Information We Collect

Perdana99 collects your personal information through several different channels — during account registration, when you use our services, during financial transactions, and through your interactions with our platform. We only collect information that is strictly necessary to provide a safe, complete, and responsible service.

Our data collection process is designed to minimise unnecessary information gathering while ensuring we have sufficient information to verify your identity, process transactions securely, and comply with applicable legal requirements in Malaysia.

• Registration Data: Full name, email, phone number, date of birth and encrypted password collected when you create an account.
• KYC Verification Data: A copy of your identity card, passport, or other identity document required to verify your identity before your first withdrawal.
• Financial Data: Payment method information including bank and e-wallet details to securely process deposits and withdrawals.
• Usage Data: Activity logs, game history, betting patterns and transaction records used to deliver an improved experience and ensure responsible gaming.
• Technical Data: IP address, browser type, operating system, and device information collected automatically when you access our platform.

2 How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. perdana99 does not use your personal data for purposes other than those stated in this policy without first obtaining your consent. Our data use covers operational, security, compliance, and service improvement aspects.

• Account Management: Create, verify and manage your member account, including secure login processes and password management.
• Transaction Processing: Process deposits, withdrawals and other financial transactions quickly and securely using your chosen payment method.
• Identity Verification (KYC): Verify your identity to prevent fraud, money laundering and to ensure only eligible members use the platform.
• Customer Support: Provide effective technical assistance and customer support whenever you need help.
• Platform Communications: Send important notifications regarding your account, transactions, promotions (if you have opted in) and policy updates.
• Platform Security: Detect and prevent fraudulent activity, money laundering and platform abuse.
• Service Improvements: Analyze aggregated and anonymized usage patterns to improve platform features and the user experience.
• Legal Compliance: Meet the reporting and record-keeping requirements set by applicable laws and relevant authorities.

3 Data Sharing & Disclosure

Your trust is perdana99's most valuable asset. We do not share, sell, rent or disclose your personal data to third parties except in the situations clearly outlined below. Any data sharing that occurs is solely for operational purposes and is subject to strict confidentiality agreements.

• Payment Providers: Information required to process transactions is shared with payment providers such as FPX, DuitNow and licensed, trusted e-wallet providers in Malaysia.
• Game Providers: Minimum required account information is shared with third-party game providers to allow you to access their games through the perdana99 platform.
• KYC Verification Service: Identity data is shared with trusted identity verification service providers for verification purposes only.
• Legal Requirements: We may disclose information to legal authorities when required by court order, criminal investigation or legitimate legal compliance requirements.
• perdana99 Rights Protection: Data may be disclosed to protect the legal rights, intellectual property, or security of Perdana99 and its users in the event of a legitimate dispute.

4 Data Security Measures

Perdana99 implements multiple layers of security to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security approach encompasses comprehensive technical, organisational, and physical measures.

• 256-bit SSL Encryption: All data communications between your device and our servers are encrypted using the latest TLS protocols, making your data unreadable to unauthorised parties.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA for an added layer of security during login and high-value transactions.
• Internal Access Controls: Access to member personal data within the Perdana99 organisation is restricted to staff who genuinely require it to carry out their duties.
• Continuous Monitoring: Our automated monitoring system operates 24/7 to detect and alert on any suspicious activity or unauthorised access attempts.
• Regular Security Testing: perdana99 conducts regular penetration testing and security audits to identify and patch any vulnerabilities before they can be exploited.
• Secure Data Backup: Critical data is regularly backed up to secure, encrypted locations to ensure rapid data recovery in the event of a system failure.

5 Your Rights as a Perdana99 Member

Perdana99 recognises and respects your rights regarding personal data. We ensure every member can exercise these rights easily and without unnecessary barriers. To exercise any of the rights below, you may contact our support team through the channels available on the platform.

6 Cookies, Tracking Technology & Analytics

Perdana99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They play an important role in keeping the platform running smoothly and delivering a personalised experience.

• Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect anonymized information about how you use our platform to help us identify the most and least popular pages and improve our design.
• Preference Cookies: Save your preferences such as language, display settings and game preferences so you do not need to reconfigure them every time you log in.
• Analytics Cookies: Used internally to understand aggregate platform usage patterns for service improvement purposes. Analytics data is not shared with external advertisers.

You can manage cookie settings through your web browser at any time. However, disabling essential cookies may affect platform functionality. For more information on managing cookies in your browser, please refer to your browser's help documentation.

7 Data Retention Period & Deletion Process

Perdana99 only retains your personal data for as long as it is needed for the purposes stated in this policy or to comply with applicable legal obligations. We follow the principle of data minimisation — when data is no longer needed, it will be securely deleted or anonymised.

• Active Account Data: Retained for the duration your account remains active, plus any additional period required by law following account closure.
• Financial Transaction Records: Retained for a minimum of seven (7) years from the transaction date, in line with financial and tax legal requirements in Malaysia.
• KYC Documents: Retained for a minimum of five (5) years after account closure, or longer if required by the relevant authorities.
• Support Communication Logs: Retained for three (3) years for reference purposes and resolution of any disputes that may arise.
• Technical Log Data: Retained for 90 days for security and technical troubleshooting purposes, then automatically deleted.
• Marketing Data: Retained until you withdraw your consent or submit a request to be removed from the marketing communications list.

8 Amendments to This Privacy Policy

Perdana99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, applicable legal requirements, or new service features we introduce. We are committed to informing you of any material changes in a transparent manner.

When significant amendments occur, Perdana99 will notify members via in-platform notifications, an email to your registered address, or a prominent notice on our website's homepage. The "Updated" date at the top of this document will always reflect the latest version of the policy.

Continued use of the perdana99 platform after amendments take effect will be considered your acceptance of the updated Privacy Policy. If you disagree with the changes made, you have the right to close your account and request deletion of your personal data, subject to the legal retention requirements stated above.

If you have any questions, concerns or requests regarding your data privacy, the perdana99 support team is ready to assist you through the available support channels on our platform. We are committed to responding to every privacy inquiry within a reasonable timeframe and with full accountability.